FAQ
When will my payroll be ready?
If you submit your payroll information to us by 1:00 PM on a given day, your package will be: MAILED the same day, available for PICKUP the following day after 9 AM or DELIVERED the following day by 3 PM.
What if the company bank account has changed?
Download the Company bank account change form. Fill it out and attach a voided check from the new account and fax to our office (970) 259-5331.
What payroll taxes am I responsible for as an employer?
In addition to withholding the FICA (6.2% of gross wages) and Medicare (1.45% of gross wages), federal tax withholding and state tax withholding (calculated based on the W4 the employee has submitted), the employer must pay these additional payroll taxes:
• FICA & Medicare – this is a match of the employee contribution
• Federal Unemployment Tax or FUTA – 0.8% on the first $7,000 of wages
• State Unemployment Tax or SUTA – the percentage is based on the experience rate of the employer on the first “x” amount of wages. In Colorado, this amount of wages is $10,000. In New Mexico, it varies each year.
• New Mexico Only – The Worker’s Compensation tax which is not workers’ compensation insurance is based on the number of active employees at the end of the quarter. The fee is $4.30 per employee per quarter of which the employee may deduct up to $2 from the employee.
• FICA & Medicare – this is a match of the employee contribution
• Federal Unemployment Tax or FUTA – 0.8% on the first $7,000 of wages
• State Unemployment Tax or SUTA – the percentage is based on the experience rate of the employer on the first “x” amount of wages. In Colorado, this amount of wages is $10,000. In New Mexico, it varies each year.
• New Mexico Only – The Worker’s Compensation tax which is not workers’ compensation insurance is based on the number of active employees at the end of the quarter. The fee is $4.30 per employee per quarter of which the employee may deduct up to $2 from the employee.
How can I calculate what a check will be after taxes?
Follow this link to the Net Pay Calculator.
Are there additional costs if I prefer to submit my payroll via the internet?
No, there is no additional charge for our online payroll service. If you use our timekeeping service, your employees' hours may be exported directly to the Online program.
How do I change an employee's salary or hourly pay rate?
It depends on how you are submitting your payroll. In most instances you can download an Employee Information Sheet and fax it to us at (970) 259-5331.
We use the ClockON timekeeping service, and we have decided to open a new location. Do we need another clock?
Our timekeeping services offer both the ability to card swipe a clock, and to clock in and out on our website. Contact us so we can help you determine which method is best for you.
I accidentally left someone off the timesheet. What do I do to get the employee a paycheck?
You have two options. We can calculate the check for you and you can write the employee a manual check (their year-to-date information will be correct on their next pay stub); or, we can cut a check at our office at an additional charge.
I usually fax my timesheet, but I forgot. Do I have other options?
Yes, you may email it to us, or if time doesn't allow, you may call it in to (970) 259-6960.
What if I find an error in payroll once you have processed it?
Call the office immediately at (970)259-6960 and we'll fix it quickly.
Our company is adding a new deduction. What do we need to do?
Please contact our office to discuss the type of deduction so we can make sure it is set up correctly. You must also contact us if you use our OnLine product because we need to set up the deduction.
Do we have to pay overtime, and how do we determine who is eligible?
New laws and regulations go in to effect continuously. To get the most current information visit HR Support, a great resource for the latest on this and other topics.
We are considering terminating an employee. Are we required to provide his/her last paycheck on the last day of work?
Usually if the employee resigns or quits, then the employee may be paid on the next scheduled payday. However, if as an employer you cause the termination, then the employee should be paid as soon as feasibly possible. State laws vary, so visit HR Support to find out more.
Can I re-use a former employee's swipe card for timekeeping of a new employee?
No, you must use a new card. You may contact us if you need additional cards.
How do I start direct deposit?
Call our office for the necessary paperwork. Payroll will need to be submitted three business days prior to the check date to ensure timely deposits.
I received a writ of garnishment for one of my employees. What do I do?
Fax or email the paperwork to our office. The deduction will need to be set up by us prior to your next scheduled payroll. You will need to complete the questionnaire and remit if requested by the agency.
My employee says a garnishment has been completed. How do I stop funds from being removed from his/her check?
You cannot. An official court order is mailed to the company to authorize termination of the garnishment. This is usually mailed to the employee soon after the court order has been made. Once you receive the official court order, please inform us and we will terminate the garnishment.
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